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Property Management Tips: What Is An Emergency Maintenance Situation?

Property Management and Tenant Placement

Property Management Tips: What Is An Emergency Maintenance Situation?


If you own rental properties in Portland Oregon, or elsewhere across the United States, one thing that you will encounter sooner rather than later is a tenant who calls you with an emergency maintenance situation.

Emergency maintenance situations are common when you own rental properties but, the reality is that most emergency maintenance situations are not emergencies at all.

In this article, we will break down what constitutes an emergency maintenance situation and provide you with a guideline that you can offer your tenants so that they will know when to contact you for an emergency and how to handle non-emergencies.

Portland Property Management - MAINTENANCE

What Is An Emergency Maintenance Situation?

Let’s face it, the goal of owning rental properties is to earn passive income but, if you’re receiving calls from tenants at all hours of the night, during the weekend, or holidays, the reality is that you’ve got to get this under control.

What exactly can be classified as an emergency maintenance situation? Here’s what you can classify as an emergency maintenance situation:

  • Broken Water Lines or Frozen Pipes
  • Flooding
  • Fire
  • Broken Door or Lock You Cannot Secure
  • Gas Leak or Broken Gas Line
  • Sewer Back-up and Flood
  • No Heat in Winter
  • No Air Conditioning in Extreme Heat Conditions
  • Electrical Issues
  • Water Emergencies
  • Leaking Roof
  • Carbon Monoxide Detection
  • Extended Power Outage
  • Intruder Break-in

Once you layout for your tenants what is a specific emergency maintenance situation, the next thing that you need to do is make sure that they are aware of what you classify as a non-emergency.

Some common non-emergency maintenance issues that your tenants should submit a maintenance request for include light bulbs that need changing, flooring that needs to be replaced and other non-emergency tasks that can be resolved during normal business hours.

Contact Rent Portland Homes – Professionals

At Rent Portland Homes – Professionals, we specialize in local Property Management. This means that we can save you the time and hassle of having to manage your rental property yourself.

If you’re tired of getting calls from your tenants during the night, weekends or holidays, we can help!

For a property management quote, contact us today by calling (503) 447-7735, or click here to connect with us online.